Accessibility statement

This accessibility statement applies to the main domain of Springboard Training Ltd,

This website is run by Springboard Training Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts

  • Zoom in up to 300% without the text spilling off the screen

  • Navigate most of the website using just a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

  • The text will not reflow in a single column when you change the size of the browser window

  • You cannot modify the line height or spacing of text

  • Most older PDF documents are not fully accessible to screen reader software

  • Live video streams do not have captions

  • Some of our online forms are difficult to navigate using just a keyboard

  • You cannot skip to the main content when using a screen reader


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email –

Call – 0845 330 1440

We will consider your request and get back to you in 3-5 working days.


Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact us on either:

Email –

Call – 0845 330 1440

Please include as much information as you can, including, the issue(s) you may have experienced when using our site or any suggestions you may have.

We will aim to get back to you in 3-5 working days.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.


If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter where required.


Find out how to contact us:


Technical information about this website’s accessibility

Springboard Training Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.


Navigation and accessing information

There is no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).


It is not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.


It is not possible for users to change text size without some of the content overlappings.


PDFs and other documents

Any new PDFs or Word documents we publish will meet accessibility standards.


Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


What we are doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.


Preparation of this accessibility statement

This statement was prepared on 2nd November 2020. It was last reviewed on 2nd November 2020.


This website was last tested on 2nd November. The test was carried out by Springboard Training Ltd (Internal).